I Just Opened My Garage Door from 33K Feet

Pay attention, for as much as we’ve talked about Internet of Things (IoT) for the past few years, it has finally arrived and it is truly amazing. Yes, I opened ...

Why Own Anything With Just One Purpose?

Kamarq is a Japanese company that just received $3.2M in funding to build furniture that plays sound. The flagship product will be the Sound Table, a connected, wooden table that ...

Escape the Email Vortex

Few things have revolutionized interpersonal communication like email. It lets us fire off a quick response to a question, or send a long explanation with documents attached. We can choose ...

Editor's Choice

Ignition of Big Data, Digitization and Globalization

Trends in isolation can look a lot like hype. Trends in combination ...

Pain In Practice Beats Blood In Battle

I have a friend and former coworker who spends quite a bit ...

Hero Culture Part 3: Process Frameworks to the Rescue

In my most recent post, I explained how documenting process and organizational ...

Big Data Is A Sexy Beast – And That’s The Problem

Humans have always loved information and there’s a cult of worship around ...

Hero Culture Part 2: Process and Knowledge Save the Day

As I discussed in my last post – and as many of ...

Dinner At The Firehouse

Twenty years ago, when I was a sales rep, my #1 stress ...

Hero Culture: Who Will Save You Now?

Some organizations are always putting out fires. And firefighters, are, of course, ...

We Accept The Forecast We Think We Deserve

Forecasting is the most painful and error-prone part of selling anything. You might think selling ...

Seeing Star Wars In French Was Déjà Vu

SPOILER ALERT: Just in case you haven’t seen the latest episode of ...

Latest News

Big Data and Process: The Missing Link

Big Data is big, no doubt about it. Lots of companies are doing Big Data initiatives, which means that they have endless information streaming in, being collected, captured, analyzed, and reported. The marketing folks are thrilled, because suddenly they have no shortage of data about what customers are saying about them on Facebook and Twitter. […]

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Leadership Talent: Nature or Nurture?

In his book The Sports Gene, David Epstein examines the idea that there are some people who are just naturally gifted athletes, and others who aren’t but who do respond very well to training. While the naturally gifted athletes can simply walk onto a playing field and outshine everyone else with no training at all, […]

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3 Ways Big Companies Are Connecting with Younger Consumers

By now, we have all heard a great deal about marketing to Millennials. Where do they shop? The internet. What don’t they like? Being pitched to. How do we know what they do like? They tell their friends (and the world) on Instagram, Facebook, Twitter, Pinterest, Vine, and other platforms that many non-Millennials haven’t even […]

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Don’t Say It And You Can’t Be Misquoted

My wife and I have a guilty pleasure, we watch the television show Survivor. Complaints about unfair editing are a very common interview topic after a season ends. Not every participant has this reaction, but the few that gripe about it do so many times over. Why are they surprised? If you don’t say it, you can’t be […]

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Your Killer Demo Kills Software Deals

A software demo, even one that fully showcases a product’s capabilities, can easily kill a sale. Considering how often the typical sales rep jumps to the demo, this is a very serious issue. It’s also a terrible shame because demos have great intentions–to be a show and tell of exactly how a product runs, how […]

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The Digital Renaissance Has Yet To Arrive

Watching the hype around big data, analytics and the Internet of Things, it would be very easy to believe we’re in an age of data enlightenment. Before the world turns a digital corner, however, the vast and growing sources of data need to be brought together by platforms and by the people who are mostly […]

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Tons of Data, But No Answers: What’s the Missing Link?

Benchmarking is a great way to measure how your business performance compares to that of your peers, and today’s IT systems are excellent at tracking data related to business processes. But even with this wealth of data, many companies still don’t know where to make changes that will move the needle toward better performance. In […]

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Putting ‘Digital’ In Perspective

This year, the number of smartphones, tablets and connected devices is expected to cross 7 billion – that will mean more connected devices than there are human beings on earth. With more and more people owning smart gadgets, these devices are going to have an increasingly bigger influence on our communication patterns, online habits and […]

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My Best Work Has A Deadline Set By Me

It took going to Kaua’i for the Half Marathon to have a small epiphany about work and life. It was somewhere around Mile 9 that I realized that for this moment, I was working on a deadline that was completely my own creation, not someone else’s expectation. Before the run, I decided I wanted to […]

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Best Workplaces: We Stopped Trying to Be One, and It Was the Right Decision

Every year, the Houston Chronicle names “The 150 Best Places to Work in Houston,” and every time the list comes out, people eagerly scan it for familiar names. For four years, my company – APQC – was on that list of best workplaces, and we were mighty proud of the many things we were doing […]

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How IBM, Intuit, and Rich Products Became More Customer-Centric

How well do you know your customers? This seems to be a key question on the minds of not just marketers, but company strategists these days. We have shifted from a competitive landscape in which companies are more exclusively focused on external forces affecting their industries and sectors, to one that has become significantly more […]

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The Digital Shock To The System

It’s remarkable to watch our entire world getting a digital makeover. While we hype the ideas of Big Data, analytics, and the Internet of Things, those are merely sub-disciplines of the real shift. There’s something much larger and more transformative going on; our world is rapidly shifting to a data-infused model that fundamentally shifts us away from […]

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Managing Remote Employees? No Pain, Only Gain

If there’s one thing I’ve learned in nearly a decade of managing remote employees, it’s that you can’t leave communication to chance. By deciding ahead of time how and when you will interact with each other, you can develop a highly productive relationship but on trust. For the last nine years, I’ve had the pleasure […]

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Is Your Packed Calendar & Inbox Preventing Work Success? Try These Time Management Analog Hacks

The year is half over. Are you more than halfway complete on your 2015 goals? If not, it’s time to reclaim your schedule and strengthen your time management skills. Countless professionals have an overwhelming schedule, finding little time in between emails, texts, calls, and meetings to actually get any real work done. And, by now […]

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