Peer-to-peer business models are popping up everywhere. Just today, Boxbee launched a sharing library to allow people storing their unused goods to lend them to others. For a $15 delivery ...
Editor's Choice
Google is buying robots because the physical world is about to change, too
Google just bought Boston Dynamics, makers of BigDog and PETMAN, which, according ...
Twitter testing Nearby as an awesome advertising tool
The Wall Street Journal blog today reported that Twitter is testing a service ...
The flawed expectations of SaaS and APIs
SaaS is a powerful trend that can’t be denied. Great examples would ...
Big data’s industrial problems of pollution, waste and leakage
For centuries now, we’ve created goods through mass production, using machines, assembly ...
BPM case studies – the good, the bad and…the good in the bad
When, during a vendor presentation, the PowerPoint section separator mentions ‘Key Case ...
Latest News
Our 2014 predictions for consumer and business technology
Yes, it’s that time. You knew it as soon as you heard Bing Crosby crooning White Christmas at the grocery store. No, we’re not talking about Christmas…we’re talking about the time of the year for every yoyo with an opinion to predict what will happen in the coming year. We’re never short on opinions ourselves, […]
Selling viewed through the looking glass (it isn’t pretty)
Yesterday, I called into two CRM companies, to evaluate CRM for Storyleaders. I called into the main #s. I’ve actually done some work with both companies, but wanted to hear both sides, maybe get some different ideas. And I was kind of excited going into these conversations; thinking I would get good insights; maybe get inspired […]
Big Data and privacy: Who should manage information about me?
We’re in the Data Age. Everything is suddenly digitally quantifiable and that raises profound questions about privacy, what we can know about ourselves and what others can know about us. The very idea of information’s discovery, ownership and use is undergoing fundamental change in a world of suddenly archaic laws and government structures. Here are […]
What lies ahead for business in 2014?
Today I posted a long form article on LinkedIn entitled What Lies Ahead for Business and IT in 2014 It marks a bit of a new opportunity for me as these posts will be featured on LinkedIn Today and can be considered a direct alternative to the INfluencer network which shut its doors a while back. I’ll continue to write […]
An end to the Black Friday shouting?
I am a proud survivor of Black Friday 2013. It was the most impersonal, poorly thought through and aggressive Black Friday I’ve experienced yet. When I say survived, I’m not referring to the competition for parking spaces, the crush of shoppers or the tough decisions of which bargain would be worth fighting for. I’m not […]
Amazon Prime Air — why not?
Besides having to get FAA approval, the risks of whirling propellers and the dangerous curiosity of small children, why not? Amazon today showed off its research into Prime Air, a 30-minute delivery service performed by autonomous small helicopters that they say could be in service in a few years. Of course, there’s a video (see below). […]
What if an airline thought about customer experience management?
I’m flying today. It’s the end of the Thanksgiving holiday and I’m frankly stressed about the prospect of crowds, hassles and delays. But I’m fortunate. I fly on an airline that is focused on outside-in business process management. They live for the kind of customer-centricity that Janne Ohtonen talks about in Chapter 1 of his […]
An excellent primer on business process management
In his brand-new book, You Think You Are Doing Well? Become a Winner with Customer-centric Process Leadership, Janne Ohtonen has created what may well be the best primer on BPM to date. The book is written as a 52-week series of chapters that cover a broad range of business process management topics. Each is meant to be digestible […]
On Big Data becoming dangerously big
Technology companies are talking big about encryption and new ways to shield their networks and online customer data. This has potential to start a cyber war with the NSA as government and private enterprise get locked in a battle to prevent and gain access to data. All of this is being done in an effort to distance […]
Going back in customer experience time
We spent the past two weeks in Peru and had a great chance to go back in customer experience time. For people accustomed to shopping, traveling and searching for information (often while shopping and traveling), Peru was a stark contrast to what we have in our constantly connected, information-enriched and very loyalty-driven world in the […]
Everything is becoming a branch of computer science
With a high school senior about to go off to college, education and the future of careers are front and center at our home. We’ve come out strongly in favor of computer science as an incredible career field. With both parents working in technology, it would be easy to say that our bias toward technology […]
The four pillars of modern customer loyalty management
Marketing is going through a time of significant change as it embraces a new form of customer loyalty driven by right-time marketing. Few people tell the story better than Loyalty Lab‘s David Rosen. Rosen is particularly good at articulating how today’s marketers are evolving into digitally focused, tech-savvy pros with powerful technology tools and techniques […]
The heavy lifting of the new digital age
Forrester’s Nigel Fenwick posted Dawn of a New Digital Age this morning, a great summary of why we sit at the beginning of something very different from what humans have experienced to date. Fenwick calls it a revolution and ties his evidence to the rise of web-connected sensors: Consider a world in which every object […]
Measuring and managing people in the Big Data age
There’s so much to be said about measuring people to gauge and reward performance, to identify potential, and to shore up areas that need work. But the darker side of measuring people…the side where numbers are used to decide who stays and goes, is a tougher thing. Systems that require ‘averaging out’ the scores force […]
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